Recent Posts

Are Your Documents Safe?

11/20/2018 (Permalink)

Document Restoration

As a leader in the restoration industry, SERVPRO® knows timely mitigation is the key to reducing severity and recovering damaged items. Water– or smoke–damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let SERVPRO’s Document Restoration Team help you recover your damaged paper goods before it is too late.

SERVPRO’s technicians are trained to use the most advanced technology available for document recovery and drying; in fact, the Document Restoration Team uses the same technique the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed

Digitizing

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods.

In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated.

If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photoninduced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact your local SERVPRO® Franchise Professional for more information on Document Restoration services.

How to Use a Portable Fire Extingusiher

11/20/2018 (Permalink)

Using a Portable Fire Extinguisher

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate an extinguisher, the National Fire Association suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. Point the extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. Refer below to learn more about the different classes of extinguishers and the type of fire each are designed to extinguish.

Choosing the Appropriate Fire Extinguisher

Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper and many plastics.

Class B: Used on fires involving flammable liquids, such as grease, gasoline and oil.

Class C: Designed for fires involving appliances, tools, or other equipment electrically energized or plugged in.

Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found only in factories working with these metals.

Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. These extinguishers are generally found in commercial kitchens, but are becoming more popular in the residential market for use in kitchens

Safety First, Feast Second

11/19/2018 (Permalink)

With Thanksgiving quickly approaching, families, friends and loved ones will be gathering and preparing for the delicious feast that awaits them this Thursday.  However, it is important to practice safe cooking habits, so your happy holiday does not become hazardous.  

The National Fire Protection Association states that cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for all cooking-related fires. 

Check out these safety tips to help keep your family and loved ones safe this holiday!

  • Never leave cooking food unattended.  If you need to leave the kitchen for any reason while you are frying, grilling, or broiling food, you should always turn off the stove until you return.
  • Check your food regularly while it cooks.  Never leave your home while you have stuff cooking, and make sure you have a timer set to remind you when it is done.
  • Make your kitchen a "Kid-Free Zone" while you are cooking and make sure they stay at least three feet away from the stove at all times.
  • Make sure there isn't anything flammable near the stove, oven or any appliance that generates heat.  This includes pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains.  
  • Do not wear any loose clothing or dangling sleeves while cooking.
  • Clean your cooking surfaces regularly to prevent any grease buildup.
  • Make sure you have a fire extinguisher on hand to keep in the kitchen.
  • Always check on the kitchen before going to bed or leaving your home to make sure all appliances, stoves, and ovens are turned off.
  • Make sure all your smoke detectors are working and have fresh batteries.

SERVPRO of Montgomery & Pulaski Counties wishes you and your loved ones a wonderful and safe Thanksgiving!

Mold Doesn't Stand a Chance

11/16/2018 (Permalink)

SERVPRO of Montgomery & Pulaski Counties has a wonderful contents team who make damages of all kinds, "Like it never even happened."  In this case, our team used our ESPORTA machine to sterilize and clean off the mold that had started growing on this leather jacket.  

The Esporta technology allows us to be able to restore up to 85% of the soft contents that could have been previously deemed as unrestorable.  This means that we are able to save and return more of your cherished items to you following a disaster.  The Esporta machine is able to restore items that have been affeted by damages and contaminations such as contaminated water & sewage, heavy smoke & soot, mold, and bio waste contaminated goods, and it is gentle enough to be able to be used on leather goods of all kinds, laundry of all kinds, household goods, and even unique articles such as sports equipment.

Safety First

11/16/2018 (Permalink)

SERVPRO of Montgomery & Pulaski Counties takes the safety of our crews very seriously.  Not only is it important for us to make sure our crews are taking the highest safety precautions while operating on jobs for their own safety, but it is also important for the safety of others around them.  Once a month, SERVPRO of Montgomery & Pulaski Counties has a Safety Professional from Safety United come and present a new safety topic to our whole company at one of our weekly Tuesday meetings.  It is important for everyone to be up to date on all of the safety regulations, so we can make sure we are all taking care of each other both out on jobs, as well as around the office and shop.

SERVPRO First Responder Bowl

11/16/2018 (Permalink)

SERVPRO First Responder Bowl

We are very excited that for the first year ever, SERVPRO® is proud to be the sponsor of the first-ever First Responder focused bowl game and we extend a heartfelt thank you to all the brave men and women on the front lines. Their courage and compassion are inspiring to all. We are grateful to live in a country where individuals dedicate themselves to protecting and serving their fellow citizens. We are humbled by their bravery and thank them for putting their lives on the line in order to save those around them. We thank them for their service and sacrifice.

Kickoff: 1:30 PM EST

December 26th, 2018

For more information please visit firstresponderbowl.com 

Thank you to all our local First Responder!

Are you using a IICRC Certified Firm for your water damage?

11/12/2018 (Permalink)

IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC service professionals is specified in leading manufacturers’ maintenance brochures and warranties.

When it comes to cleaning, restoration and inspection, the IICRC writes the books

As an ANSI-accredited Standards Developing Organization (SDO), the IICRC has led the way in establishing the main industry standards and reference guides for professional carpet cleaning, upholstery and fabric cleaning, water damage restoration and mold remediation.

Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied tradespersons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.

These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

The IICRC helps keep homes and businesses healthful

According to the Environmental Protection Agency, the average person spends 90 percent or more of their time indoors, where levels of pollutants may be two to five times (and occasionally more than 100 times) higher than outdoor levels.

This makes it extremely important to perform regular maintenance inside your home or business. In addition to vacuuming, cleaning and checking for water damage on a regular basis, using a certified technician for cleaning will help extend the life of your flooring and upholstery and ensure that your home or business is healthful for those who live and work there.

Candle Safety Tips from the National Candle Association

11/12/2018 (Permalink)

CANDLE SAFETY RULES

  • Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.
  • Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
  • Keep burning candles out of the reach of children and pets.
  • Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.
  • Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.
  • Be sure the candle-holder is placed on a stable, heat-resistant surface. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.
  • Keep the wax pool free of wick trimmings, matches and debris at all times.
  • Always read and follow the manufacturer’s use and safety instructions carefully. Don’t burn a candle longer than the manufacturer recommends.
  • Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.
  • Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.
  • Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.
  • Never touch or move a burning candle or container candle when the wax is liquid.
  • Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.
  • Place burning candles at least three inches apart from one another. This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.
  • Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.
  • Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.
  • Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.  The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.
  • Never use a candle as a night light.

Are you affected by Storm Damage?

11/12/2018 (Permalink)

SERVPRO of Montgomery & Pulaski specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  Our teams are trained and qualified to assist you in any disaster.

Resources to Handle Floods and Storms

When storms hit the New River Valley & Pulaski, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today SERVPRO of Montgomery & Pulaski Counties

The Importance of Having a Fire Escape Plan

10/15/2018 (Permalink)

Fire prevention month is in full swing, so what better time to start developing your family's Fire Escape Plan.  Creating a fire escape plan that everyone in your household knows and has practiced can make all the difference if a fire threatens your home.  Below are some facts on Fire Escape Planning provided by the National Fire Protection Association.

Escape Planning:

  • According to an NFPA survey, only one in every three American households has actually developed and practiced a home fire-escape plan.
  • While 71% of Americans have an escape plan in case of a fire, only 47% of them have practiced it.
  • One-third of American households who made an estimate thought they would have at least six minutes before a fire in their home became threatening. The time available is often less. And only eight% said their first thought upon hearing a smoke alarm would be to get out.

For a helpful guide to guide to get you and your family started on your fire escape plan, click here!