Recent Posts

The Importance of Having a Fire Escape Plan

10/15/2018 (Permalink)

Fire prevention month is in full swing, so what better time to start developing your family's Fire Escape Plan.  Creating a fire escape plan that everyone in your household knows and has practiced can make all the difference if a fire threatens your home.  Below are some facts on Fire Escape Planning provided by the National Fire Protection Association.

Escape Planning:

  • According to an NFPA survey, only one in every three American households has actually developed and practiced a home fire-escape plan.
  • While 71% of Americans have an escape plan in case of a fire, only 47% of them have practiced it.
  • One-third of American households who made an estimate thought they would have at least six minutes before a fire in their home became threatening. The time available is often less. And only eight% said their first thought upon hearing a smoke alarm would be to get out.

For a helpful guide to guide to get you and your family started on your fire escape plan, click here!

Fire Prevention Week : The 3 L's You Need To Know!

10/8/2018 (Permalink)

"Look, Listen, Learn"

These are the 3 Ls that the NFPA or National Fire Prevention Association states are necessary for you and your family to know and remember when it comes down to fire prevention and reaction.

This week is National Fire Prevention Week, and the theme is, “Look. Listen. Learn. Be aware. Fire can happen anywhere.™”  Not only does this theme shed light on the how you can work toward preventing fires, but it is crucial to remember in the case that a fire does occur because it can help you determine how to react.

The NFPA States:

Look” for places fire could start.  Take a good look around your home.  Identify potential fire hazards and take care of them.

“LISTEN” for the sound of the smoke alarm.  You could have only minutes to escape safely once the smoke alarm sounds.  Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

“LEARN” two way out of every room and make sure all doors and windows leading outside open easily and are free of clutter. 

Share this information with your friends and family and start getting prepared now, it can make all the difference if a fire does occur!

We'll Take Care of Your BIOHAZARD, TRAUMA, and CRIME SCENE Cleanups!

9/14/2018 (Permalink)

Following a trauma, biohazard incident, or crime scene that has occurred, the last thing you want to worry about is getting your home or business cleaned up.  These traumatic events can be overwhelming enough without having to worry about any of the logistics that follow in order to get your home or business back to a normal state.  This is where SERVPRO of Montgomery & Pulaski Counties comes in.

How We Can Help You:

At SERVPRO of Montgomery & Pulaski Counties, we send our highly trained technicians to help get your home or business back to a safe and livable condition once again.  We take all the necessary precautions to ensure the safety of both our crew and anyone else working around them.  We are able to remove all bloodborne pathogens, arson/vandalism, methamphetamine labs, crime scene residues, sewage backups, and mold situations that may be affecting your home or business.  Our team of professionals is available 24/7 for reliable biohazard, trauma, and crime scene cleanup and restoration services to both residential and commercial properties.  Our technicians are trained in accordance with OSHA, EPA, and state and local health regulations to ensure they are working in the safest and most effective way possible.  SERVPRO of Montgomery and Pulaski Counties will help return an unsafe environment to its safe and clean state once again.

Call SERVPRO of Montgomery and Pulaski Counties at 540-731-3080!

The Facts on Smoke and Soot Damage

7/6/2018 (Permalink)

Smoke and soot are both very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke And Soot Facts

  • Hot smoke migrates to cooler areas and upper level of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types Of Smoke

There are two different types of smoke: wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Montgomery & Pulaski Counties will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will then be based on the information identified during the pretesting.  Here is some additional information:

Wet Smoke - Platic and Rubber

  • Low heart smoldering
  • Pungent odor, sticky, smeary
  • Smoke webs are more difficult to clean

Dry Smoke - Paper and Wood

  • High temperatures, fast burning
  • heat rises therefor smoke rises

Protein Fire Residue - Produced by evaporation of material rather than from a fire

  • Virtually invisible
  • Discolors paints and varnished
  • Extremely pungent odor

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect as well as treat your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call SERVPRO of Montgomery & Pulaski Counties TODAY!


There's Mold Spores Where?

7/6/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors.  This makes it impossible to remove all mold from a home or business.  Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.  Some restoration businesses advertise, "mold removal" and even guarantee to remove all mold, which is a fallacy.  Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoor son your clothing or a pet.
  • Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed.  Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth.  Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Restoring Commercial Property Following a Water Damage

7/6/2018 (Permalink)

Flooding and water damage events in the New River Valley or Pulaski County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area.  In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Present Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Montgomery & Pulaski Counties

SERVPRO of Montgomery & Pulaski counties specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-Industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Esporta Clean

7/5/2018 (Permalink)

SERVPRO of Montgomery & Pulaski Counties is an Esporta Certified Operator, meaning that we utilize a patented restoration technology that can restore over 90% of the soft contents in a home to a food grade clean.

The Esporta technology also allows us to be able to restore 85% of the soft contents that may have been previously considered unrestorable and tossed by restoration dry cleaners using a traditional cleaning method.

Types of Damages and Contaminations We Can Restore with the Esporta:

  • Contaminated water & sewage
  • Heavy smoke & soot
  • Mold
  • Bio waste contaminated goods

What Types of Items Can Be Restored with the Esporta Wash System:

  • Leather goods of all kinds
    • Shoes
    • Purses
    • jackets
  • Laundry of all kinds
    • Wash and fold
    • Press and hand
  • Household goods of all kinds
    • Sleeping bags
    • Pillows
    • Comforters
    • Stuffed animals
  • Unique articles such as sports equipment
  • A wide variety of other articles

Not only is the Esporta cleaning process thorough, but it is quick as well.  Laboratory results indicate that this process is five times more effective than the traditional washing machines, which means we are able to restore many of the items that you previously thought would need to be replaced.

If you find yourself in a situation where soft contents within your home have been negatively affected by a disaster, call SERVPRO of Montgomery & Pulaski Counties, so we can make it "Like it never even happened."

We're Ready For Your Water Damage

7/5/2018 (Permalink)

We Answer the Phone Ready to Help

Call Today - SERVPRO of Montgomery & Pulaski Counties

We understand that when you call us, you may be feeling confused, stressed, and vulnerable.  You need an expert to guide you through this crisis.  SERVPRO of Montgomery & Pulaski Counties has the specific water damage training and experience to help you through this tough time.  We specialize in water damage restoration - in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency.  These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The stress address of the water-damaged home or business
  • When did the damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on site)?

About SERVPRO of Montgomery & Pulaski Counties

SERVPRO of Montgomery & Pulaski Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-Industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Coffee Stains Are No Match

7/5/2018 (Permalink)

Tips on how you can get those stubborn coffee stains out of your carpeting:

Step One:

Always start with water! If you catch the spill immediately, take a clean towel and blot blot blot. Start at the edges and work your way to middle. Spray with water and repeat until the coffee is all removed. On a still wet stain this may be all you need to do!

Step Two:

Still stained? Try foamy white shaving cream. Gently rub into the carpet without pressing (you don't want to push the stain in further). Allow to stand for a few minutes, then blot.  To rinse, spray with water and blot. Repeat process until completely rinsed. 

Step Three: 

Got an already dry stain? No problem! Make a baking soda and water paste, rub into the carpet, and allow to dry. Once dry, vacuum up the powder. You should be stain free!

Step Four:

Stain a tad more stubborn? Mix one part white vinegar, two parts water and spray directly to the stained area. Blot with a clean dry towel. Rinse by spraying water and thoroughly blotting. Repeat the rinse until all the vinegar is removed. 

Step Five:

Once your stain is gone, take a dry towel and lay over still wet area, stomp your feet over the towel to remove excess moisture. Once the area is dry, vacuum to return carpet to its normal texture.

Stay Safe During a Lightning Storm

6/27/2018 (Permalink)

We are no stranger to thunder and lightning storms here in Virginia, but the harsh danger that lurks behind them is unknown to many of us.

Local U.S. fire departments responded to an average of 22,600 fires per year that were started by lightning (

These fires can cause a lot of damage and can put the lives of your family in danger.

The use of lightning rods as well as the accompanying protection system are designed to protect a home or building from a direct strike of lightning, as well as a lightning-initiated fire.  These systems work by intercepting the lightning strike and providing it with a conductive path for the harmful electrical discharge to flow through directly into the ground.  For more information on lightning rods and lightning protection systems, you can visit .

If your home is not equipped with a lightning-protection system, here are tips on how you can stay safe inside your home throughout a lightning storm provided by  

  • Stick to your cellular and cordless phones.  Do not use any phones that are connected by a cord!
  • Do not touch electrical equipment throughout the storm.  This can include computers, TVs, or cords, however, you CAN use remote controls safely.
  • Avoid plumbing as much as possible.  Do not wash your hands, take a shower, or wash your dishes throughout the storm
  • Do not lie on concrete floors or lean against concrete walls
  • Protect your pets!  Dog houses are not a safe shelter during there storms, and dogs that are chained to trees or on a metal runner are particularly vulnerable to lightning strikes
  • Protect your property!  Lightning will generate electric surges that can damage electronic equipment even from some distance from the actual strike.  Typical surge protectors will not protect your equipment from a strike of lightning.  Do not unplug equipment during a thunderstorm, for there is a risk you could be struck!